The 5 Ds of Intranet Implementation

Because 4 isn't enough 6 would have been too many.

Deciding to upgrade or create an Intranet for your organization takes a lot of planning, a lot of time, and needs a critical review of your business goals, strengths, weaknesses, and gaps.  In short, it’s no easy task, but doing it correctly has many rewards.

Whether you’re starting from scratch or committing to a redesign, the following five steps will take you through the processes necessary for a successful Intranet implementation.  In these five steps we’ve applied the results of the most recent data concerning Intranet trends, effective tools, strategies, and uses.  Find more information on these five steps in our downloadable Intranet Fix Starter Kit.


Before you can select the right software and pick the right implementation partner, you have to discover and uncover some business truths.  Discovery happens with focus groups and business leaders.  Discover and decide who your decision makers are on every level.  Dismissing this step will leave you will a lackluster intranet that creates more problems than it solves.


Think of ‘define’ and ‘refine’.  This stage is to develop the conceptual architecture of your intranet implementation, keeping in mind that the goal of the architecture is to advance (and find other ways to advance) your business goals (which you should have outlined in your ‘discover’ phase.)  It’s this process – and it’s many possible revisions – that you will hone your architecture for usability and functionality.


It’s time to put the previous two Ds to work now- and into your actual design.  Using what you’ve discovered and defined as key areas, key users, and key searches, create a clear taxonomy and be ready to revise it, test it, and revise it again.


Development by your intranet implementation team will facilitate this step with your guidance.  It’s in the development phase that your previous architecture designs come to fruition and will be tested by Quality Assurance and user acceptance testing.  Issues may arise that you have to make decisions on immediately.  Let the legwork you’ve done in the previous steps guide you to make the right decisions for any hiccups that pop up along the way.


Deployment launches your intranet and the knowledge transfer process from your implementation team to the gatekeepers of your intranet.  Understanding how to update, manage, add to, or solve problems is an important part to keeping your intranet functioning at it’s highest level and keeping usership strong.

Get more detail on these 5 steps by downloading our Intranet Fix Starter Kit. Check out more blogs or contact us to learn more.